License & Billing

Device & User Management

I've forgotten my password. What should I do?
Open your App and click "Forgot password?" You will be directed to a webpage to ...
How do I get my login credentials?
As a new customer, you will receive your login credentials via email after your ...
I purchased more than 1 license. Where can I assign them?
To assign your additional licenses, visit https://user.ergonis.com/login. Here y...
Where can I access the login portal?
You can access the login portal by visiting https://user.ergonis.com/login. Use ...
Is there a trial version available?
Yes, there is a trial version available. Simply download the app and, without lo...
How can I cancel my subscription?
To cancel your subscription, open the app and click on the key icon in the toolb...

How does billing work and can I cancel my subscription at any time?
Billing is done annually for subscription plans like Advanced or Business. You c...
What is the difference between Basic and Advanced?
The Basic plan is a one-time payment that includes only a single major version a...
Can I use PopChar for free?
We distribute PopChar on a “try before you buy” basis. We encourage you to downl...
Can I use PopChar on Windows & Mac?
Yes, PopChar is available for both Windows and macOS. Starting from the Advanced...
How can I update my billing information?
You can update your billing information in the portal: https://ergonis.onfastspr...
How can I get my invoice?
You can find your invoice in the portal: https://ergonis.onfastspring.com/accoun...